SHOP POLICIES

Same Day Shipping

Starting on January 10, 2020, Pigeon Paper Co. fulfilment and shipping will be handled remotely at our warehouse in Spring, TX. Orders placed before 12PM CST will go out the same day. 

How is shipping calculated? 

With a fulfilment team in place, all orders have a $3.35 packaging and handling fee before shipping cost. Shipping is calculated by weight based on zone (in the USA) and country. 

International Shipping

Customers from the following 39 countries will be able to enjoy heavily discounted shipping rates at checkout along with same day shipping: 

Australia, Austria, Ireland, Brazil, Belgium, Poland, Denmark, Germany, Russia, France, Finland, Kazakhstan, Korea, Netherlands, Canada, Luxembourg, Malaysia, Mexico, Norway, Portugal, Japan, Sweden, Switzerland, Saudi Arabia, Thailand, Turkey, Ukraine, Spain, Greece, Singapore, New Zealand, Italy, Indonesia, Great Britain, Vietnam, Hong Kong. 

Outside of these countries, standard shipping costs will remain at $15.00 flat. 

 

Exchanges

If an item is damaged, please email us with the image showing the damage as well as your order number. If the damage is done on my part, you will receive: 

1.  Store credit in redemption for the damaged product  

2.  A replacement product sent separately 

or

3.  A replacement product sent with an order

 

Cancellations

 

Cancellations will not be permitted after 1 hour of purchase.  No cancellations during sales, or major promotions. 

Refunds

 

Refunds are given on a case by case basis. Please contact us if there are any issues with your order. 

 

Other Policies 

  • Pigeon Paper Co. products are not to be resold, and are exclusively for personal use. May be given as a gift.

  • You are not permitted to claim the artwork/product as your own

  • You are not permitted to copy any Pigeon Paper Co. artwork or use artwork without license 

  • All products are for personal use only. Please contact me for commercial licensing.